Refund Policy

Refund Policy

Effective date: October 14, 2026

At bsidesjeans, we want you to be completely satisfied with your purchase. This Refund Policy explains our return and refund terms.

1. Eligibility for Returns

We accept returns only for items that arrive damaged or incorrect (i.e., the wrong item was shipped). We do not accept returns for change of mind, buyer's remorse, or items that are undamaged and correct.

  • Returns must be requested within 30 days of delivery.
  • The item must be in its original condition and, where possible, in its original packaging.
  • Proof of purchase (order number or email confirmation) is required.

2. How to Request a Return

  1. Contact our support team at support@bsidesjeans.shop within 30 days of delivery, including your order number and a description of the issue.
  2. For damaged items, please include photographs of the damage so we can process your request quickly.
  3. Once your return request is approved, we will provide instructions for returning the item.

3. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be issued to your original payment method within 5–10 business days after approval.
  • If you have not received your refund within the stated timeframe, please contact your payment provider first, then reach out to us if needed.

4. Non-Refundable Items

  • Items returned after the 30-day window.
  • Items damaged after delivery due to misuse, accident, or normal wear.
  • Items without proof of purchase.
  • Gift cards and digital products, if applicable.

5. Shipping Costs for Returns

For returns due to our error (damaged or incorrect item), we will cover the cost of return shipping. We will provide a prepaid return label or reimburse documented return shipping costs.

6. Exchanges

If you received a damaged or incorrect item, we will happily exchange it for the correct item. Please contact us within 30 days of delivery to arrange an exchange.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at support@bsidesjeans.shop or write to WQCOKRYC INC, 930 E 15TH PL, HIALEAH, FL 33010, United States.