Refund policy

At Shuvexa, customer satisfaction is our priority. We want every customer to feel confident when purchasing our swimwear products. If your purchase does not meet your expectations, we provide a clear and simple return, refund, and exchange process. Please review the following return and refund policy carefully.

1. Return Period Shuvexa accepts returns within 30 days from the date you receive your order. To be eligible for a return or exchange: • The item must be returned within 30 days of delivery. • The item must be in its original condition. • The product must not have been washed, damaged, altered, or worn for daily activities. • Original tags, packaging, and accessories (if included) should be returned with the item.

2. Eligible Returns We accept returns for:

New and Unused Products Products that are: • Unworn • Unwashed • Free from stains, odors, makeup marks, or damage • With original packaging and tags included

Simple Try-On Products Because swimwear fit and comfort are important, customers may: • Try on the product briefly indoors. • Check the size, fit, and style.

Items that have only been lightly tried on and remain clean, unused, and in original condition are eligible for return or exchange. Please note: For hygiene reasons, swimwear that has been worn in water, used for swimming, washed, or shows signs of use cannot be returned.

3. Non-Returnable Items The following items cannot be returned: • Products that have been worn in swimming pools, oceans, or other water environments • Washed or cleaned products • Products with stains, makeup marks, body odors, or damage • Products without original packaging or tags when required • Items returned after the 30-day return period

4. Exchange Policy Shuvexa supports product exchanges. Customers may request an exchange for: • Different size • Different color • Different style (subject to product availability)

Exchange requirements: • The original item must meet our return conditions. • The replacement item will be shipped after the returned product is received and inspected. • If the replacement item has a different price, the price difference will be calculated before shipment.

If the requested replacement item is unavailable, customers may choose another available product or receive a refund.

5. Return Process To start a return or exchange, please follow these steps:

Step 1: Contact Shuvexa customer service within 30 days after receiving your order. Email: info@shuvexa.com Phone: +1 347-594-8008

Please include: • Order number • Customer name • Product name • Reason for return or exchange • Photos of the item (if requested)

Step 2: Our customer service team will review your request and provide return instructions.

Step 3: Send the item to the return address below using a trackable shipping method.

To ensure smooth processing and a quick refund, please contact our support team first to receive return instructions before sending your item back.

6. Return Shipping Costs

Customer Responsibility Customers are responsible for return shipping costs when: • The customer changes their mind • The wrong size was selected • The customer prefers another color or style

Merchant Responsibility Shuvexa will cover return shipping costs when: • The product received is defective • The wrong item was shipped • The product was damaged during delivery

Please contact customer service before returning defective or incorrect items.

7. Return Address Returns are processed in the United States. Please send your return package to:

3903 Industry Blvd Lakeland, FL 33811 United States

Note: This is a designated commercial / warehouse address used exclusively for processing returns. Orders are fulfilled from our US inventory/warehouse facilities.

To ensure smooth processing and a quick refund, please contact our support team first to receive return instructions before sending your package.

8. Refund Process Once your return is received and inspected, Shuvexa will send a confirmation email. Refund processing time: Refunds will be issued within 5 business days after the returned item has been inspected and approved. Refunds will be issued to the original payment method used during checkout. Depending on your payment provider, additional processing time may apply before the funds appear in your account.

9. Refund Amount Approved refunds include: • Product purchase price

The following fees are generally non-refundable: • Original shipping fees (unless the return is caused by our error) • Express shipping charges (unless caused by our error)

10. Damaged or Incorrect Items If you receive: • A damaged product • A defective product • The wrong item • A missing item

Please contact us as soon as possible after receiving the goods (recommended within 7 days) and provide: • Order number • Photos of the received item • Description of the issue

Note: The basic return and exchange guarantee still follows the 30-day return and exchange policy.

After verification, Shuvexa will provide a suitable solution, including: • Replacement shipment • Exchange • Full refund

11. Order Cancellation Customers may request order cancellation before the order is shipped. Once an order has been shipped, cancellation requests cannot be accepted. Customers may use our standard return process after receiving the product.

12. Contact Information If you have any questions about returns, refunds, or exchanges, please contact us. Company: Shuvexa Email: info@shuvexa.com Phone: +1 347-594-8008 Customer Service Hours: Monday – Friday 9:30 AM – 5:00 PM (Eastern Time)

13. Company Information Manufacturing Location: China Zhejiang Province, Jinhua City, Yiwu City, Beiyuan Subdistrict, Chunhan Road No.15, Room 103, 1st Floor, China

United States Processing & Returns: Returns are processed in the United States. The return address listed is a designated commercial / warehouse address used exclusively for processing returns. Please contact customer service before sending any return package.