Refund policy

At Shuvexa, customer satisfaction is our priority. We want every customer to feel confident when purchasing our swimwear products. If your purchase does not meet your expectations, we provide a clear and simple return, refund, and exchange process.

Please review the following return and refund policy carefully.

1. Return Period

Shuvexa accepts returns within 30 days from the date you receive your order.

To be eligible for a return or exchange:

The item must be returned within 30 days of delivery.
The item must be in its original condition.
The product must not have been washed, damaged, altered, or worn for daily activities.
Original tags, packaging, and accessories (if included) should be returned with the item.

2. Eligible Returns

We accept returns for:

New and Unused Products

Products that are:

Unworn
Unwashed
Free from stains, odors, makeup marks, or damage
With original packaging and tags included

Simple Try-On Products

Because swimwear fit and comfort are important, customers may:

Try on the product briefly indoors.
Check the size, fit, and style.

Items that have only been lightly tried on and remain clean, unused, and in original condition are eligible for return or exchange.

Please note:
For hygiene reasons, swimwear that has been worn in water, used for swimming, washed, or shows signs of use cannot be returned.

3. Non-Returnable Items

The following items cannot be returned:

Products that have been worn in swimming pools, oceans, or other water environments
Washed or cleaned products
Products with stains, makeup marks, body odors, or damage
Products without original packaging or tags when required
Items returned after the 30-day return period

4. Exchange Policy

Shuvexa supports product exchanges.

Customers may request an exchange for:

Different size
Different color
Different style (subject to product availability)

Exchange requirements:

The original item must meet our return conditions.
The replacement item will be shipped after the returned product is received and inspected.
If the replacement item has a different price, the price difference will be calculated before shipment.

If the requested replacement item is unavailable, customers may choose another available product or receive a refund.

5. Return Process

To start a return or exchange, please follow these steps:

Step 1:

Contact Shuvexa customer service within 30 days after receiving your order.

Email:

info@shuvexa.com

Please include:

Order number
Customer name
Product name
Reason for return or exchange
Photos of the item if requested

Step 2:

Our customer service team will review your request and provide return instructions.

Step 3:

Send the item to the provided return address.

Please do not send items back without contacting us first.

Unauthorized returns may not be accepted.

6. Return Shipping Costs

Customer Responsibility

Customers are responsible for return shipping costs when:

The customer changes their mind.
The wrong size was selected.
The customer prefers another color or style.

Shuvexa Responsibility

Shuvexa will cover return shipping costs when:

The product received is defective.
The wrong item was shipped.
The product was damaged during delivery.

Customers must contact customer service before returning defective or incorrect items.

7. Return Address

Returns are processed through our United States warehouse.

Return Address:

41 Schermerhorn Street
Brooklyn, NY 11201
United States

8. Refund Process

Once your return is received and inspected, Shuvexa will send a confirmation email.

Refund processing time:

3–7 business days after the returned item has been approved.

Refunds will be issued to the original payment method used during checkout.

Depending on your payment provider, additional processing time may apply.

9. Refund Amount

Approved refunds include:

Product purchase price

The following fees are generally non-refundable:

Original shipping fees (unless the return is caused by our error)
Express shipping charges (unless caused by our error)

10. Damaged or Incorrect Items

If you receive:

A damaged product
A defective product
The wrong item
A missing item

Please contact us within 7 days after delivery.

Please provide:

Order number
Photos of the received item
Description of the issue

After verification, Shuvexa will provide a suitable solution, including:

Replacement shipment
Exchange
Full refund

11. Order Cancellation

Customers may request order cancellation before the order is shipped.

Once an order has been shipped, cancellation requests cannot be accepted and customers may use our standard return process after receiving the product.